Privacy Policy
Who we are
Our website address is: https://willcologistics.com.au/
Our Commitment to Your Privacy
At Willco Logistics, we understand that your supply chain is the lifeblood of your business. Just as we take meticulous care of your temperature-sensitive goods and inventory, we apply the same level of integrity to your personal and business information. Built on over 180 years of combined team experience, our business is founded on transparency, reliability, and precision. This privacy policy explains in plain English how we handle your information with the professional care your business deserves. Our goal is to ensure your data is as secure as the products in our warehouses.
What Information We Collect and Why
To provide end-to-end logistics solutions and maintain the integrity of your cold chain, we need to collect specific details. We only ask for information necessary to streamline your operations and ensure your goods reach their destination safely.
- Business and Contact Details: This includes your name, company name, business address, phone number, and email. We use this to provide custom quotes, manage your account, and coordinate the pick-up and delivery of your freight.
- Inventory and Operational Data: To design a logistics plan tailored to your needs, we collect details about your products, including temperature requirements, dimensions, storage volumes, and shipping frequency. This ensures we provide the right environment, whether frozen, refrigerated, or ambient.
- Payment and Credit Information: To facilitate our partnership, we collect financial information necessary for credit applications, secure payment processing, and billing.
- Website and Systems Usage Information: When you visit our website or log into our proprietary Warehouse Management System (WMS) or Transport Management System (TMS), we may collect information about how you interact with these tools. This helps us provide real-time visibility of your stock and improve our technological interface.
Putting Your Information to Work for Your Business
We use your information to deliver the high-level supply chain expertise expected from Willco Logistics. This includes:
- Providing Custom Solutions: Assessing your specific requirements to create a bespoke logistics and storage plan.
- Fulfillment and Distribution: Managing the “pick and pack” process, national distribution, and last-mile delivery of your orders.
- Real-Time Visibility: Providing you with access to our WMS/TMS so you have 24/7 insight into your inventory levels and freight status.
- Regulatory Compliance: Handling complex import paperwork and customs clearance processes on your behalf.
- Account Management: Communicating operational updates, providing support, and occasionally sharing industry insights or service updates. You can opt out of non-essential communications at any time.
When We Might Share Your Information
We do not sell your data. However, to operate a national 3PL network, we must share relevant details with trusted partners who help us complete your service.
These partners include:
- Freight and Carrier Partners: Sharing delivery addresses and contact details with our national distribution network to ensure timely delivery.
- Technology Providers: Partners who support our WMS and TMS infrastructure.
- Government and Customs Authorities: Providing necessary documentation for customs clearance and regulatory compliance in the food, medical, or chemical sectors.
- Financial Institutions: For the secure processing of payments and credit checks.
We only work with partners who demonstrate the same commitment to data security and privacy as Willco Logistics.
Keeping Your Information Safe
We take the security of your business data seriously. We use industry-standard technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Access to your data is strictly limited to Willco Logistics personnel and authorized partners who require it for operational purposes.
Cookies and System Tracking
Our website and portal use cookies and similar technologies to remember your preferences and analyze site traffic. This helps us optimize our digital tools for our clients. These tools collect anonymous data that helps us improve our service. You can adjust your browser settings to disable cookies, though some features of our client portals may be affected.
Your Control Over Your Information
In accordance with the Australian Privacy Principles, you maintain control over your data. You have the right to:
- Request access to the personal or business information we hold about you.
- Ask us to correct any information that is inaccurate or out of date.
- Unsubscribe from marketing updates via the provided links or by contacting us directly.
Links to Other Websites
Our website may contain links to industry bodies, government portals, or partner sites. We are not responsible for the privacy practices of external sites and recommend you review their policies independently.
Updates to This Policy
As our national footprint and service offerings evolve, we may update this policy. Any changes will be posted on this page with an updated revision date.
Questions? Get in Touch.
If you have any questions regarding our privacy policy or how we manage your supply chain data, please contact our team.
Willco Logistics
ABN: 83 667 059 903
Address: 20 Hashim Pl, Karawatha QLD 4117
Phone: 1300 271 817
Email: operations@willcologistics.com