Frequently Asked Questions
Got more questions? Submit an enquiry via our contact form or give us a call on 1800 960 879.
What does "end-to-end logistics" mean for my business?
How do you guarantee my temperature-sensitive products won't spoil?
We guarantee product integrity with an unbroken, digitally-validated cold chain. Our facilities maintain precise temperatures down to -22°C, and our fleet is equipped with temperature loggers that provide a complete data audit for every journey. This means you have verifiable proof that your products have been kept safe, eliminating the risk of losing thousands of dollars to spoilage.
What level of visibility and control do I get over my inventory?
You get complete command of your stock in real-time. Our advanced Warehouse Management System (WMS) gives you a live view of all your inventory, batch codes, and expiry dates across our national network. It integrates directly with your sales platform, like Shopify or NetSuite, to prevent overselling and give you the accurate data you need for smart forecasting.
Are your services suitable for a growing small or medium-sized business (SMB)?
Yes, our entire operation is built to help ambitious Australian SMBs scale successfully. We provide the sophisticated infrastructure and compliance—like the strict EDI requirements for Coles and Woolworths—that is often the biggest barrier to securing major retail contracts. We give you the power of a multinational 3PL with the dedicated support you need to grow.
How is your pricing structured if you don't have standard packages?
Our pricing is a transparent, component-based model so you only pay for what you actually use. We don’t bundle costs because that hides inefficiencies. Instead, we provide an itemised quote covering:
- Storage: A per-pallet rate based on temperature needs.
- Handling: Set fees for receiving and dispatching goods.
- Fulfilment: A per-order fee based on packing complexity.
- Freight: Costs based on consignment size and destination.
This gives you a clear, scalable cost structure that works for your budget.
What is the main difference between Will Co Logistics and a large multinational 3PL?
The difference is our focus on creating a custom-fit solution for your business. Many large-scale providers require you to adapt to their rigid, one-size-fits-all systems. We do the opposite. We tailor our technology and processes to your specific needs, like creating complex subscription boxes or managing unique product requirements. You get a dedicated Account Manager who acts as a strategic partner, not a ticket number in a queue.
Can you manage customs clearance for my imported goods?
Yes, we manage the entire import process to ensure your goods move from the wharf to our warehouse without costly delays. Our in-house experts handle all customs brokerage and quarantine clearance, navigating complex paperwork with Australian Border Force and DAFF. We turn a potential bottleneck into a smooth, predictable part of your supply chain.
What does your client onboarding process look like?
Which industries do you specialise in supporting?
Our expertise is sharpest in sectors where logistical precision is critical for success. We focus on:
- Food & Beverage: Handling everything from frozen meats to craft beverages with strict batch and expiry control.
- Pharmaceutical & Healthcare: Managing sensitive medical supplies under stringent TGA guidelines and temperature protocols.
- eCommerce & Direct-to-Consumer (D2C): Providing high-accuracy order fulfilment for online brands and major retailers.
Who is my day-to-day contact for support and questions?
You get a dedicated Account Manager who serves as your single point of contact. This is a logistics professional who understands your business, your customers, and your goals. This model ensures you always have direct access to an expert who can provide intelligent, decisive solutions without having to navigate a call centre.
Where are your 3PL warehouse facilities located in Australia?
Our national network includes 11 warehouses strategically located in major logistics corridors to give you a competitive advantage. Our facilities are in:
- Queensland: Rocklea, Morningside, Berrinba
- New South Wales: Eastern Creek, Chullora
- Victoria: Somerton, Derrimut, Ravenhall
- Western Australia: Bassendean, High Wycombe
- South Australia: Gillman
This footprint lets you position inventory closer to your customers, enabling faster and more affordable delivery across Australia.
Can your WMS technology integrate with my eCommerce platform?
Yes, our Warehouse Management System is built for seamless, two-way integration with all major eCommerce platforms (Shopify, WooCommerce) and ERP systems (NetSuite, CIN7). This automates the entire process: orders flow to us for picking, and we push back live inventory levels and shipping updates. It keeps your systems accurate and your customers informed.
How do your services scale as my business grows?
Our services are designed to scale with you, ensuring your logistics fuel your growth instead of holding it back. As your business expands, you can:
- Manage Demand Spikes: Instantly access more warehouse space and labour for seasonal peaks without the cost of a new lease.
- Launch New Channels: Seamlessly expand from online D2C to fulfilling wholesale orders for major retailers.
- Enter New Markets: Use our national network to position inventory closer to new customer bases, reducing shipping costs and times.
How do you maintain a high rate of on-time, in-full deliveries?
We achieve industry-leading reliability by combining our smart Transport Management System (TMS) with rigorous carrier management. Our TMS analyses thousands of data points to select the best route and carrier for every shipment. This is backed by a proactive team that monitors your consignments in transit, solving potential issues before they cause a delay and ensuring you meet the strict delivery windows of major retailers.
Are you certified to handle food and other sensitive goods?
Yes, our operations are built on a foundation of verifiable compliance. We are fully HACCP certified, the global gold standard for food safety. This certification is your assurance that our facilities and processes meet the highest standards, protecting your products, your customers, and your brand reputation.
Meet The Will Co Logistics Team
At Will Co Logistics, we are your strategic supply chain partners. Our team’s 180 years of combined experience isn’t just a number—it’s a deep understanding of how to prevent the costly mistakes that can disrupt a supply chain. A delay at the port or a lost pallet isn’t just an inconvenience; it’s thousands of dollars in lost earnings and a damaged retail relationship. We replace that risk with certainty.
We focus on helping ambitious Australian food, beverage, and healthcare businesses because we thrive on mastering the complex, high-stakes logistics that allow these brands to scale. We provide the reliable, transparent, and efficient backbone that empowers you to win.
How Our Clients Achieve Supply Chain Success?
National Retail Success: How Outback Craft Sodas Scaled into Supermarkets
Outback Craft Sodas was losing over $15,000 per quarter to spoilage from an unreliable distribution network. By partnering with us, they gained an unbroken cold chain and the EDI-compliant systems required by major grocery chains. This move not only eliminated spoilage completely but also unlocked the doors to national retailers, fuelling a 300% expansion of their distribution footprint in just 12 months.
D2C Fulfilment Perfected: Earthly Goods Achieves 99.9% Order Accuracy
Earthly Goods Online was struggling with costly overselling and packing errors from manual inventory management. Integrating their Shopify store with our WMS provided real-time stock control and a custom workflow for their delicate produce. This lifted their order accuracy rate to a near-perfect 99.9%, directly increasing customer retention by 25% and giving them the operational confidence to scale their marketing.
Compliance Uncomplicated: MedSupply Imports Navigates Complex Pharma Logistics
MedSupply Imports faced unacceptable risk with high-value medical devices, where a single compliance error could jeopardise an entire shipment. We took complete ownership of their import process, managing customs, quarantine, and TGA compliance. This expert oversight reduced their clearance times from five days to under 48 hours, ensuring 100% product integrity and providing a fully auditable trail for their critical assets.
Ready to Gain Complete Control Over Your Supply Chain?
If you’re ready to partner with a team that eliminates logistics headaches and gives you the freedom to focus on growing your business, we’d love to hear from you. Experience the confidence that comes with a supply chain managed with precision, expertise, and a genuine commitment to your success.
Contact our team to see how we can build a tailored logistics solution for your business. Get your FREE Quote today.
Get Your Free Quote Today
Fill out the form below. One of our senior logistics strategists will contact you today to build your custom plan.